Placing an Order
It is quick and easy to place an order on SurvivalFrog.com! Simply browse our survival gear by product or product category. When you find an item you are interested in, add the item to your shopping cart. Continue to shop for items of interest. Click on "Checkout" at the top of the page to view the items in your cart at any time.
Once you have finished shopping, click on "Checkout Now!" at the top of the page and follow the prompts. You will then be asked to enter all your information for the shipment, if you are a member you can log in using the 'Log In' button.. If you are a new customer, click on "I'm a new customer". Registration is fast and easy!
Cancelling or Changing an Order?
Once an order has been placed, there is a very short time frame where we are actually able to cancel, so we can not guarantee that we will be able to cancel an order. During normal business hours, Mon.-Fri. 8 a.m. to 4 p.m. MST, once an order is placed there is a 30 minute remorse window where the customer can call customer service at 800-773-7737 to update or cancel their order. After 30 minutes we are unable to make any changes or cancellations to an order. In most cases, we will be unable to cancel an order once placed.
Should cancellation not be possible, you can refuse delivery of the package, and a refund will be issued upon return receipt of the package. Alternatively, you can contact us for a Returns Authorization (RMA) and return instructions, so we can make sure this is resolved promptly.
Return due to late cancellation are excluded for final sale products (food, water, PPE). Products that ship from the vendor may incur a restocking fee.
Using Store Credit as Payment
To use store credit, shop as normal. During checkout, you will be prompted to enter in the store certificate code number.
Our checkout is safe, secure and easy! Simply enter your shipping address and payment information. We accept most major credit cards, debit cards, PayPal, and Afterpay to provide you with the most safe and convenient payment options available. If paying by check or Money Order, we will not place the order until we have the checks or MO in hand, call support for help with orders.
- • Shop now, pay later
- • Orders must be over $50
- • Maximum orders around $600, although higher limits are available after first use
- • To check your maximum order limit, login here
- • No interest
- • No credit checks
- • 4 payments; first payment today, then 3 more payments every 2 weeks
How to use Afterpay (more info Click Here):
- 1. Add your products to cart (over $50)
- 2. Select Afterpay at checkout
- 3. Log into or create your Afterpay account, instant approval decision, no credit check required
- 4. Your purchase will be split into 4 payments, payable every 2 weeks, first payment starts at time of purchase
More Helpful Links Below:
Afterpay Help Center
Why is my order being declined?
How much can I spend with Afterpay?
SurvivalFrog.com is required by law to charge appropriate sales tax for orders that ship to addresses within the state of Colorado, or other states where we have nexus.
Payment We accept the following payment methods: